Support Engineer/ PC Support/ Hardware Support/ 2nd Line Support - Warrington, Cheshire

My client, a well established service provider in the construction industry, is looking for a Support Engineer to join their expanding team at their site based in Warrington.

As the Support Engineer you will provide incident and problem management to internal and external customers of the company’s computing systems. This will include installing, diagnosing, repairing and maintaining all PC hardware and equipment to ensure optimal performance. You will also troubleshoot problem areas (in person, by telephone or via remote control) in a timely and accurate fashion, and provide end-user assistance.

Responsibilities will include:

• Perform analysis and resolution of all local and remote IT incidents.
• Work with Helpdesk Analysts to prioritize incidents and problems.
• Ensure timely closure of all open calls based on priority.
• Provide documentation to support every step of every incident.
• Configure, test, maintain and troubleshoot customer’s computers and any related hardware and software in order to deliver the required service levels.
• Communicate with the Helpdesk Analysts, 3rd Line technicians and the group IT Manager to ensure efficient operation of the company’s computing environment.
• Respond to and resolve incidents and problems in a timely manner.


Candidates should have excellent technical knowledge of PC hardware including desktops, laptops, monitors, optical drives and media, modems, NIC cards and cabling. Further to this you should have a technical knowledge of current operating systems, and standards, including Microsoft Windows XP and Vista, Microsoft Office 2003 and 2007, Windows Server 2003, SQL Server 2000/ 2005 and Exchange 2003/ 2007 and experience of Active Directory management tools.

Previous experience of working to ITIL standards would prove to be an advantage but is by no means essential.