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ITIL Incident / Network Fault Manager x 3
| Listed on: | 27th June |
|---|---|
| Location: | Hampshire |
| Salary/Rate: | £28000 - £32000 |
| Tags: | itil network remedy |
| Type: | Permanent |
| Start Date: | ASAP |
| Reference: | RS/7007 |
| Recruiter: | Expand Recruitment |
Network Fault Managment and Incident Managers x 3 (24/ 7) sought for high profile multi-play entertainment provider.
Salary £28-33,000 plus 25% shift allowance plus excellent bonus plus excellent benefits + genuine career progression opportunities. Based Hampshire.
At this exciting and innovative time in this market leader evolution, We are looking for Networks Fault Management and Provisioning Incident Managers (24x7 shift based) responsible for the overall day to day management of all Networks services, optical, access, voice and data, including management, escalation and communications of all outages to ITIL standards. You will work within a large Network Management Centre, equiped with sports facilities and pleasant surroundings!
The key requirements across Optical, Access, Data and Voice Networks
24 x 7 Incident Management across the Virgin Media Optical, Access, Data and Voice Networks to ITIL standards
Remedy ticket queue management
Management of all Networks High Priority to resolution.
Liaising with third parties responsible for service restoration
Proactive identification of Networks related issues
Internal Escalation process across all Networks platforms
Internal fault communication process
Review and approval of Network changes whether internal of external.·
Management and Administration of Networks Fault management systems
Fault reporting for all Optical, Access, Voice and Data Remedy raised tickets
Managing the known error & known issues processes
Identifying the requirement for and contributing to Major Incident Reviews
Please contact Robin today on 01273 668 709 if you have similar operational experience withion any environment, ideally telecommunications and a minimum ITIL foundation qualification. Experience of Remedy fault management system would be ideal but not essential.
Salary £28-33,000 plus 25% shift allowance plus excellent bonus plus excellent benefits + genuine career progression opportunities. Based Hampshire.
At this exciting and innovative time in this market leader evolution, We are looking for Networks Fault Management and Provisioning Incident Managers (24x7 shift based) responsible for the overall day to day management of all Networks services, optical, access, voice and data, including management, escalation and communications of all outages to ITIL standards. You will work within a large Network Management Centre, equiped with sports facilities and pleasant surroundings!
The key requirements across Optical, Access, Data and Voice Networks
24 x 7 Incident Management across the Virgin Media Optical, Access, Data and Voice Networks to ITIL standards
Remedy ticket queue management
Management of all Networks High Priority to resolution.
Liaising with third parties responsible for service restoration
Proactive identification of Networks related issues
Internal Escalation process across all Networks platforms
Internal fault communication process
Review and approval of Network changes whether internal of external.·
Management and Administration of Networks Fault management systems
Fault reporting for all Optical, Access, Voice and Data Remedy raised tickets
Managing the known error & known issues processes
Identifying the requirement for and contributing to Major Incident Reviews
Please contact Robin today on 01273 668 709 if you have similar operational experience withion any environment, ideally telecommunications and a minimum ITIL foundation qualification. Experience of Remedy fault management system would be ideal but not essential.
http://www.technojobs.co.uk/job.phtml/140507
| Contact Name: | expand recruitment |
|---|---|
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