1st Line Support Analyst - FTSE 200 - West London - Career Progression. My client is a fast growing, high profile FTSE 200 company based in West London whose focus is on supplying cutting-edge solutions including telecom rating and billing systems, data warehousing and CRM. They are now looking for a Service Desk and 1st Line Analyst to ramp up their support team.

Initial duties will include assisting customers by providing 1st Line and service desk support for reported incidents related to their Billing, Provisioning, Payment and CRM system, as well as providing support for escalated incidents. This is a forward moving company with advancing technologies so you will be working in a challenging environment and there will be opportunities to progress for talented and ambitious individuals.

Good analytical skills are a must, as is experience of incident management in a similar technical support environment. Experience of Payments including BACS, Lockbox and Credit / Debit Card payment processes, as well as telecoms billing and CRM systems is highly desirable. Experience of using Chordiant and/ or Remedy is advantageous.

If you are interested and fit the above, please forward your CV ASAP for immediate consideration. Alternatively, please feel free to call for more information.



Aston Carter Ltd is acting as an Employment Agency in relation to this vacancy.