You will be part of a team that as well as supporting voice installations also support both Routing, Switching and Security infrastructure. Aspects of these which directly relate to voice (i.e. QoS, basic routing and switching, etc) should already be part of the your skill set, however even though a good understanding of security and advanced routing is desired it is not essential. What is essential is the enthusiasm to learn new skills
and not be limited to only certain technologies.

Ideally you will possess a majority of the following technical skills:

Cisco LAN/ WAN Design and Implementation
Cisco Routing / Switching Troubleshooting
Cisco Voice (Call Manager 4.2, 5.0, 5.1 and 6.0)
Cisco Voice Gateways
Cisco Unity and IPFX
Cisco PIX, ASA, ACS, and VPN Concentrators
Cisco Wireless (WLSE)
Checkpoint Firewall Administration
JetNexus / Alteon Load Balancers

Ideally you will have the following qualifications

CCNA, CCNP, CCSP, CCVP

Responsibilities: NOC Customer Support

Provide telephonic and remote support for customers and support contract customers as per processes and customer SLAs
Respond, create, update and close tickets in the request tracking system as per defined processes
Provide support to managed serviced customers using management software
Respond and update the Insight system for problems
Engage the Professional Services team to help design, plan and implement network solutions
Pre-configure network equipment for customers' sites as per defined processes
Create and test network solutions in the lab environment as per defined processes
Document network solutions and ongoing changes as per defined processes
Ensure change management is handled as per defined processes
Ensure configuration updates are handled as per defined processes
Ensure configuration documentation is created, updated and stored as per defined processes.
Work closely with the project team leader and Account Manager to keep them updated about project milestones or problems
Update project plans as appropriate

In-House Network Engineering

Participate in the development of network solutions for the business
Implement network solutions as per defined processes
Respond and update the Insight system for problems internally
Keep internal network infrastructure 'up to date' by resolving security issues raised by systems, team leader or senior manager
Document network solutions and ongoing changes as per defined processes
Update project plan as appropriate

A salary in the region of £35 -40K + bonus + on-call allowance is available, as is the opportunity to join an organisation wh