Insight Analyst

This job has now expired please search on the home page to find live IT Jobs.

At British Airways your insight and analysis can reach people on a whole new scale. At BA, over 38,000 people in a wide variety of roles work together to fulfil our promise to over 36 million passengers every year. And, championing the use of customer data, you’ll ensure that they remain at the heart of every decision we make.

Joining us, you’ll be part of a highly focused, dynamic team working on our ‘World Class Service Recovery’ programme. You will play a key role in providing management information and business insight, ensuring informed decisions are made. Alongside this, you’ll identify, analyse and present root cause analysis data, identifying where business areas focus to fix any customer facing issues. Using this information, you’ll translate requirements into visually appealing, actionable service failure insight reports and dashboards and, you will use test and learn principles to ensure business support reports are continually evolving and adapting.

With demonstrable experience and working knowledge of SQL, Tableau and statistical analysis techniques, you’ll have a highly numerate and analytical approach to all work. You will have the natural ability to critically evaluate data, drawing conclusions for analysis and ensuring the right inferences are made in their interpretation. Alongside this, you’ll use your experience in producing multi-layered reporting dashboards and range of data sources to produce recommendations and insights to drive efficient decision making.

To apply, please click on the apply link to visit our website.