Welcome guest. To get the most out of our site, please sign up as a candidate or apply for a recruiter account. Registration is fast and simple and gives you access to the facilities available to make recruitment easier.
Customer Service Performance Data Analyst
This job has now expired please use the tags below to search for current vacancies or use the search on the home page to find live IT Jobs now.
| Location: | swiss cottage, london |
|---|---|
| Tags: | analyst | data analyst | compliance | performance manager | vba | |
| Type: | Permanent |
ABOUT THE ROLE
LOROL requires an experienced data analyst to collate data relating to the customer service performance and penalty regime, analyse the data and investigate issues arising from it.
The Customer Service Performance Data Analyst will be responsible for:
- Collating customer service performance data from a variety of sources and identify instances of non-compliance
- Creating customer service reports on a daily basis and investigating issues arising there from.
- Undertaking detailed analysis to identify causes of non-compliance.
- Creating weekly and monthly reports for senior management showing recent, current and anticipated issues affecting KPI compliance.
- Work with the Customer Service Performance Manager to refine and combine existing databases and build new ones
- Compiling, calculating and presenting a wealth of performance (KPI) data
- Work with the Customer Service Performance Manager to refine and combine existing databases and build new on
ABOUT YOU
The successful candidate must:
- Be an advanced user in Excel and VBA (Visual Basic for Applications)
- Have excellent communication and numerical skills
- Have an ability to work quickly and accurately under pressure is essential
Annual salary - £30,000 per annum
Closing date - 18th January by 5pm
Please click "APPLY" to be considered.
http://www.technojobs.co.uk/job.phtml/783879
