NOC Duty Manager - EMEA - Blackberry Infrastructure

NOC DUTY MANAGER - EMEA
BLACKBERRY INFRASTRUCTURE

Research In Motion Limited ®(RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools and software/ hardware licensing agreements.

RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM?

POSITION SUMMARY

The Network Operations Duty Manager ensures the effective operation of the Network Operations Centre (NOC) on a per shift basis by leading efforts to measure, manage, standardize, and continuously improve key activities in the Department.

Responsibilities will include:
• Ensuring that the BlackBerry Infrastructure is running effectively at all times and that in the event of an outage, every reasonable effort is made to restore service as quickly as possible
• Actively recommending improving, assigning, and supervising changes to existing processes with the NOC Management team by managing projects in the NOC
• Ensuring adequate coverage on all shifts and participating in recruiting NOC staff
• Ensuring procedures are followed for Incident Management, Change Management, Problem Management and Configuration Management
• Acting as a first-level management liaison with other departments
• Co-ordinating activities and sharing processes and documentation with other BlackBerry Operations centres
• Front line support during incidents, ensuring incident process is followed, external communications are completed and available to address carrier concerns during any outage

Skills & Experience required include:
• Bachelor's degree in a technical field or equivalent work experience
• Must be willing to do shift work in a 24 x 7 x 365 team environment
• Experience in systems management and administration in a combined UNIX/ Windows environment, including leading a 24/ 7 technical or service based operational environment
• Proven communication, organization, troubleshooting, and management skills
• Prior experience in process improvement initiatives, team leadership, network/ systems troubleshooting or software engineering and development

If you're driven to take wireless technologies to the next level, it's time you join the team at RIM.

We offer a challenging environment that fosters creativity and rewards excellence.

Employees also have use of our award winning BlackBerry!